- Warranty and Returns
Warranty and Returns
Total Impact UK is SLAPPA’s exclusive importer and master distributor in the England, Ireland, Scotland and Wales. Total Impact provides SLAPPA customers with a 180-day warranty on products purchased via an authorized appointed SLAPPA reseller (as appointed by Total Impact UK). This warranty provides the customer with repair or replacement for goods reported damaged within 180 days of the original purchase date. The 180-day warranty only covers damage due to manufacturers defects. Any damage resulting from customer neglect or use outside of the stated general purpose for SLAPPA products will void the 180-day warranty. Total Impact has the right to refuse any warranty claims it deems void.
Original sales receipt issued by the original "authorized SLAPPA reseller" must be provided for valid warranty.
* Extended 360 Day Manufacturer-Direct Warranty
All products purchased directly from SLAPPA.co.uk are warranted automatically. Ths warranty begins one week after shipment of order leaves the Total Impact warehouse and extends 360 days thereafter. The 360-day warranty only covers damage due to manufacturers defects. Any damage resulting from customer neglect or use outside of the stated general purpose for SLAPPA products will void the 360-day warranty. Total Impact has the right to refuse any warranty claims it deems void.
No Hassle Product Returns & Exchanges
Any item purchased from SLAPPA.co.uk may be returned within 60 days of the shipping date*. ALL RETURN REQUESTS REQUIRE A RETURN AUTHORIZATION. Please e-mail firstname.lastname@example.org to obtain a return authorization, clearly stating the reason why you want to return the product(s). Once you have received a Return Authorization, items to be returned should be sent to:Total Impact UK Returns/Exchanges Unit10a Church Farm Business Centre,Church lane, Eversley, Hampshire, RG27 0PX
*Please note that if the return is NOT because of a manufacturing defect, (a) Product must be in original, unused condition for a refund or exchange, (b) Items, including packaging (string tags, hang tags and poly bags), returned in less than perfect condition will be denied a refund, (c) Total Impact charges a restocking fee of 10% of the original product value paid. PLUS, the customer is responsible for all shipping charges including the original shipping and handling costs incurred by Total Impact to the customer. If you received free shipping on the original order, you WILL be charged for the full amount for shipping the original order. If your original order received discounted shipping, upon receiving your return, you will be charged the difference of the actual cost SLAPPA incurred, less the amount you paid to ship the original order.
SLAPPA intends to always provide quality product at a competitive price, but does have the right to change its published prices without prior notice.